industries / luxury

LUXUSGÜTER

Schaffen Sie einzigartige Kundenerfahrungen. Fühlen Sie den Puls des Marktes und reagieren Sie rechtzeitig auf neue Nachfragetrends.

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Pfizer
Takeda
Bayer
Loreal
Samsung
Sony
UNDP
Corteva
Škoda
Philips
Polpharma
Honor
KIVI
Ajax Systems
Ipsos
Teleperfomance
USAID
Council of Europe
VELUX
ColgatePalmolive
Weleda
Padma
Pfizer
Takeda
Bayer
Loreal

PR & COMMUNICATION

Track all media and social mentions, and identify the voices with the strongest impact.
Analyze customer sentiment and benchmark brand awareness against competitors.
Detect important feature requests and get alerted as soon as discussions go viral.
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CUSTOMER SUPPORT

Collect feedback from all digital channels in a single helpdesk.
Engage with your customers, respond quickly to their reactions and foster brand reputation.
Utilize AI to streamline your tickets and rank them according to urgency and relevance.
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PRODUCT DEVELOPMENT

Know why customers buy your products - or decide against them.
Learn what changed over the years in customer sentiment by diving back into your data lake.
Keep track of industry trends at the product level and know what's hot.
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Marketing

Understand customer journeys and purchase intent.
Select the right influencers and track, if their messaging corresponds with your strategy.
Measure the success of your marketing campaigns and their impact on consumer behavior.
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Sales

Take notes on consumer conversations, and pass them on to sales representatives.
Assess customer satisfaction with distributors and sales outlets.
Integrate all online and offline touchpoints into a seamless customer experience.
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Why SEMANTICFORCE?

DEEP LISTENING
Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.
Leverage luxury-specific ontologies providing sentiment down to specific brand, category, product or aspect.
Understand nuances of the customer journey including questions, issues, requests and trends.
OMNICHANNEL SUPPORT & INSIGHTS
Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.
Configure intelligent alerts tailored to structure and channels relevant to your organizations.
Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.

SEMANTICFORCE LIVE ERLEBEN

Vereinbaren Sie einen Termin für eine Live-Demo, um mehr darüber zu erfahren, wie SemanticForce Mehrwert für Ihr Unternehmen schaffen kann.

UNSERE EXPERTEN WERDEN

Ihre Anwendungsbereiche und Erfordernisse diskutieren
die in Frage kommenden SemanticForce-Lösungen vorführen
und aufzeigen, wie Sie durch eine fundierte Analyse der Kundenbedürfnisse Ihre Ziele besser erreichen können.
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