Finden Sie heraus, was die Menschen bewegt, und bleiben Sie am Ball. Beobachten Sie den Markt in Echtzeit.
Access a complete market view through one platformUsing SemanticForce's powerful and simple-to-use dashboard you can segment by media type, volume of discussions, or even social media platforms like TikTok, Youtube or Twitter. This gives you an instant and comprehensive picture of what customers and journalists are saying about your brand or model.
Get model-level insights on 100s of unique aspectsSemanticForce's out-of-the-box highly granular linguistic model comes already optimized for your vertical, with 100s of aspects already in place for every product category. You can filter by specific model to reveal how much discussion is being generated by each model. This will allow you to detect potential pain points or identify model features that are resounding with your target audience.
Stay on top of developing technical issuesReceive instant access and alerts to the real time discussion of critical issues from 100s of forums, review sites and social media platforms, allowing you to know in advance of any technical issues as and when they are developing.
Receive location level insights to analyse individual dealership performanceFilter by specific locations to monitor how individual dealerships are performing. Then compare them with your competitors or your other dealerships to flag any potential problems or areas for improvement.
Keep track of trends and sentimentWith its capability to store up to half a billion articles, posts and mentions, SemanticForce allows you to monitor how product sentiment is developing over time.
Monitor car app performanceSemanticForce allows automotive manufacturers to monitor the performance of their car apps via the platform. Track in real time the discussion of critical issues trawled from every corner of the web including app stores, social networks, blogs and forums, and even messengers. Flag technical issues as they arise, and engage with app users directly through the dashboard.
Receive a complete and holistic picture of your marketInstantly access a fully holistic picture of your market with insights on star ratings, reviews, sentiments, and more covering both your brand and your competitors. Drill down and get as granular as you need, from brand to model, and even down to model features or model versions.
Gain market position insights and benchmark your performanceSemanticForce allows you to effortlessly compare models and features across your range with those of your competitors. You can then benchmark your performance over a number of metrics, including volume, reviews and sentiment.
Marketing, PR & sales
Exploit the full potential of influencers with deep social listeningDiscover exactly where the reviews that are gaining the most traction are coming from using SematicForce's powerful deep listening platform. SematicForce tracks everything from social networks, blogs and forums, messengers, dealership sites, and the news, to give you the most accurate and comprehensive picture possible of how your brand is being rated. Gauge how influencers across different locations are interacting with your brand and what kind of word of mouth is being generated. Then segment influencers according to type and create the perfect mix of influencers for your brand and models.
Gain a deeper understanding of your audienceSemanticForce gives you instant access to ratings and reviews from 100s of sources including social media and motor enthusiast sites and forums across the globe. This gives you an accurate picture of how your brand is performing and being received.
Leverage data driven insights to fine tune your sales strategyDiscover what people are saying about your brand and use the data collected from social media to help you create informed guidelines for your sales team. Receive quarterly snapshots of the top 50 questions asked and use the insights to allocate resources to those issues and features that are generating the most traffic.
Get complete real time coverage of media sourcesSemanticForce gathers together e-news articles and review sites specializing in your market (for example, Automobile and AutoExpress), allowing you to keep track of your PR performance in real time. Not only that, with the platform providing reach and virality monitoring, including a proprietary virality visualisation, you are able to see which articles and sources are driving the most coverage for your brand or model.
Benchmarking and source analysisGet a clear and detailed picture of your PR footprint within your niche and the sector as a whole with data driven insights on your share of voice, media value reporting, and sentiment comparison. Plus you can analyse which sources are most and least impactful for you and your competitors.
Omnichannel Customer Care
Engage directly with your entire audience from one windowThe SemanticForce Omnichannel HelpDesk not only aggregates customer support questions, comments and tickets from a huge range of sources, it also allows your team to respond to them instantly from a single dashboard as soon as they appear.
Advanced filtering enables informed triage decisionsKnow precisely which comments to prioritise, and even whether to engage or not, thanks to powerful deep listening analytics that automatically filter out feedback that is not relevant. This enables you to better manage and optimise your customer support resources.
A holistic view of customers feedbackSemanticForce enables you to provide excellent customer support and engagement well beyond your own site. Track feedback on social media, review sites and more, and jump straight into the conversation where your customers are.
Threats and alerts
Real time dashboard tracking technical issuesEasily configure SemanticForce to track real time technical issues as they develop. Then customise alerts so you are instantly updated on developments in the technical areas that matter to you, or if there is a spike in volume.
Keep your brand safe against ratings attacks and fake domainsSemanticForce identifies and instantly flags suspicious ratings activity that suggests review bombing. It also tracks and alerts you to any fake domains and social media accounts that are related to your brand and could be used to defraud your customers.
Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.
Leverage automotive-specific ontologies providing sentiment down to specific brand, category, product or aspect.
Understand nuances of the customer journey including questions, issues, requests and trends.
OMNICHANNEL SUPPORT & INSIGHTS
Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.
Configure intelligent alerts tailored to structure and channels relevant to your organizations.
Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.
SEMANTICFORCE LIVE ERLEBEN
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