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ONE PLATFORM FOR ALL YOUR TEAMS
Combine insights on product, pricing, marketing, PR, customer support and more to enhance every team's performance.
PRODUCT INTELLIGENCE ON SPECIFIC ASPECTS
Get granular insights, with product intelligence automatically organized into 100s of relevant aspects per product category.
MARKETING AND PR PERFORMANCE
Effortlessly and accurately track the impact of your marketing and PR campaigns, then benchmark them against competitors.
Monitor and reply to customer support queries from virtually any channel, and manage resources with intelligent case prioritization.
Do your marketing messages match up with what customers really think of your product? Are your best rated products currently in stock at retailers, and are they priced correctly? Are your USPs in line with the product aspects you actually perform best on? SemanticForce is your instant expert, enabling you to quickly and easily answer these questions and hundreds more.
Get product insights tailored to your consumer electronics nicheWith 100s of aspects already in place per product category, the platform is already optimized for your vertical. This gives you instant access to a depth of curated insights that only a few platforms can provide. This means you can instantly view data on customer sentiment, whether it is from reviews, posts or comments, in the categories most relevant to you.
Monitor trends and product sentiment over timeWith the power to archive up to half a billion articles, posts and mentions, SemanticForce enables you to track how sentiment regarding your product evolves over the long term.
Make strategic distribution solutions based on data driven insightsReceive up-to-date and customizable insights for physical locations, allowing you to cross reference product availability with local retailers to flag your potential distribution pain points.
Get location level insights to compare branch or outlet performanceFilter by location to see how individual branches or outlets are performing, then compare with competitors or other locations to flag any issues. You can then cross reference any problematic locations with reviews from that location to detect correlations.
Get a 360° view of your consumer electronics marketSemanticForce offers you comprehensive insights on the star ratings, reviews, sentiment, contexts, and more of both your brand and your competitors'. You can get as granular as you want with this data, from product categories down to models and individual product aspects.
Effortlessly benchmark your performance and understand your position in the marketCompare individual products and models with others in your range and with those of your competitors. Then benchmark performance across a range of metrics, including volume, reviews, and sentiment.
Omnichannel Customer Care
One window to reply to everythingWith SemanticForce you can respond directly to customer issues directly via the dashboard as soon as they appear. This Omnichannel HelpDesk enables your team to effortlessly and immediately reply to comments from sites such as Amazon, BestBuy, Ozon, and Rozetka, all from the convenience of a single platform.
An omnichannel eye on customers' comments and feedbacksWith SemanticForce you can extend your customer support operations well beyond the tickets left on your site. Pick up on posts and comments on social media, reviews and ratings on over 500 ecommerce platforms, and more.
Make informed triage decisionsBe empowered to make informed decisions on whether to engage with feedback or not. SematicForce's powerful deep listening analytics filter out customer engagements that are not relevant. For example, comments from customers using non-official operating systems, or mentions that are part of person-to-person conversations. This leaves you to allocate your resources only to those messages you can respond to.
Case prioritization and Intelligent routing to make best use of your customer support resourcesWe understand that for consumer electronics companies, it can be difficult if not impossible to respond to every customer support mention with the resources you have. Our intelligent system learns to prioritize the most important cases and even route issues to specific members of your team, ensuring the critical cases are always dealt with effectively.
Pricing & Availability Intelligence
Match data on product popularity with pricingSee how your pricing strategy compares to product popularity by matching data on product popularity with pricing. Check and compare location by location
Monitor dumping and pricing levelsMonitor and archive data on price dumping across the markets you operate in, giving you an accurate picture of present and potential trouble spots.
Keep track of product availabilityMonitor stock levels across retail stores and outlets see which locations are best performing or less well stocked. Then match availability with pricing to detect correlations or issues.
Threats and alerts
Customise alerts on the SemanticForce dashboard for quick responses to any issuesSemanticForce can rapidly detect anomalies in sentiment, and can be tailored to alert you of specific problems or safety issues with any of your products.
Receive alerts on the technical issue volume of your SKUsSemanticForce can be configured to monitor technical issues at the level of product SKUs. Then when the volume of technical issues of any of your SKUs rises above the norm, you'll be sent an alert immediately. And SemanticForce's intuitive visualizations also allow you to easily track and monitor technical issue volumes across the life cycle of your product.
Protect your brand proactively against malicious activitySemanticForce flags possible rating attacks and review bombing (when competitors or bad actors give negative reviews to your product to lower its overall star rating), and also monitors bots, trolls and disinformation sources, so you'll be first to know if your reputation is under threat.
Secure your brand and customers against fake domains and bad actorsOur platform can identify fake domains set up to defraud users. For example, fake customer support sites that gather user data or charge extortionate rates for customer support calls. It can also detect potential spoofing on social media related to your brand and products. SemanticForce also enables you to learn about current data leaks in your sector and the latest techniques and channels fraudsters are using.
SEMANTICFORCE LIVE ERLEBEN
Vereinbaren Sie einen Termin für eine Live-Demo, um mehr darüber zu erfahren, wie SemanticForce Mehrwert für Ihr Unternehmen schaffen kann.