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With 100s of aspects already in place per product category, the platform is already optimized for your vertical. This gives you instant access to a depth of curated insights that only a few platforms can provide. This means you can instantly view data on customer sentiment, whether it is from reviews, posts or comments, in the categories most relevant to you.

With the power to archive up to half a billion articles, posts and mentions, SemanticForce enables you to track how sentiment regarding your product evolves over the long term.

Receive up-to-date and customizable insights for physical locations, allowing you to cross reference product availability with local retailers to flag your potential distribution pain points.

Filter by location to see how individual branches or outlets are performing, then compare with competitors or other locations to flag any issues. You can then cross reference any problematic locations with reviews from that location to detect correlations.

With SemanticForce you can respond directly to customer issues directly via the dashboard as soon as they appear. This Omnichannel HelpDesk enables your team to effortlessly and immediately reply to comments from sites such as Amazon, BestBuy, Ozon, and Rozetka, all from the convenience of a single platform.

With SemanticForce you can extend your customer support operations well beyond the tickets left on your site. Pick up on posts and comments on social media, reviews and ratings on over 500 ecommerce platforms, and more.

Be empowered to make informed decisions on whether to engage with feedback or not. SematicForce's powerful deep listening analytics filter out customer engagements that are not relevant. For example, comments from customers using non-official operating systems, or mentions that are part of person-to-person conversations. This leaves you to allocate your resources only to those messages you can respond to.

We understand that for consumer electronics companies, it can be difficult if not impossible to respond to every customer support mention with the resources you have. Our intelligent system learns to prioritize the most important cases and even route issues to specific members of your team, ensuring the critical cases are always dealt with effectively.

SemanticForce can rapidly detect anomalies in sentiment, and can be tailored to alert you of specific problems or safety issues with any of your products.

SemanticForce can be configured to monitor technical issues at the level of product SKUs. Then when the volume of technical issues of any of your SKUs rises above the norm, you'll be sent an alert immediately. And SemanticForce's intuitive visualizations also allow you to easily track and monitor technical issue volumes across the life cycle of your product.

SemanticForce flags possible rating attacks and review bombing (when competitors or bad actors give negative reviews to your product to lower its overall star rating), and also monitors bots, trolls and disinformation sources, so you'll be first to know if your reputation is under threat.

Our platform can identify fake domains set up to defraud users. For example, fake customer support sites that gather user data or charge extortionate rates for customer support calls. It can also detect potential spoofing on social media related to your brand and products. SemanticForce also enables you to learn about current data leaks in your sector and the latest techniques and channels fraudsters are using.