- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
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Omnichannel BI
SemanticForce proprietary BI platform allows to collect, process and visualize large data-sets. Raise the level of your market intelligence - filter, search, segment and build reports tailored to your needs. Understand trends, detect patterns and anomalies. Receive timely alerts and act.
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A tool for your whole team
Actionable insights for your customer support, R&D, product development, sales, marketing and PR teams
Filter, search and gain business building insights with SemanticForce's powerful deep listening BI platform. Export data according to filters you select on the dashboard, and enjoy the power of collecting and sharing real time actionable insights with your team. Share market level insights with your boss and product level insights with product managers. Collect reviews and live feedback to create strategies with your sales and customer service teams, and keep track of market advances and product reviews to share with your R&D team.
Designed for deep media intelligence use-cases
Zero latency for immediate insights and rapid response
Receive real-time updates with zero latency. Via SemanticForce's responsive and intuitive dashboard, you'll receive messages and insights the moment they appear online. Not only that, you'll be able to reply immediately to mentions directly via the dashboard, allowing you to level up your customer service capabilities.Leverage archived data to track trends and flag anomalies
SemanticForce's archiving tool is purpose built to archive months and months of mentions. This allows you to leverage the power of over ½ billion articles, mentions or posts to track trends, measure consumer feedback, or identify anomalies in consumer behaviour.
Advanced filtering capabilities
Combine multiple layers and search forms to gain the widest picture possible
Filter by contexts, sentiment, geography, persons, organizations and many other options to drill down into the details you need to plan your next business move. See how your brand is performing at country, city or even town levels. Discover how individuals or organizations are responding to your services. Whatever your need, with SemanticForce you can respond to it.SmartBar suggestions make searching more intuitive
The SemanticForce SmartBar automagically suggests entities and institutions that are relevant to the data-set you select.
Content types and integrations
Unparalleled variety of data for holistic business insights
The SemanticForce platform brings together the widest possible range of data, from articles, star ratings, reviews and comments through to ads, pricing data and disinformation. By combining all of this data, along with easily imported internal data on sales and customer support, you get highly accurate business insights to enhance your decision making.Integrations to the tools your team is using
In order to ensure the insights SemanticForce generates can be disseminated across your organisations, the platform features integrations with all major workflow tools (Slack…), analytics tools (Google Analytics…) and CRMs (Salesforce…).
Proprietary visualization components
Visualizations to make complex data accessible and understandable
It can be a challenge to understand and present the complex data generated by deep listening tools like SemanticForce. Our proprietary visualization components make data on sentiment, virality and narratives easy to understand, explain, and share.Conduct granular analyses at a glance with ALSA visualization
Our ALSA (Aspect Level Sentiment Analysis) visualization enables you to rapidly evaluate sentiment even at the level of specific components and features of individual models and SKUs. This provides you with instant and easily-shareable insights for enhanced product development, customer support and marketing.Easily monitor stories relevant to your brand or organisation with our proprietary Virality Graph
Understand in seconds how topics break down into specific sub-topics and issues, and see which subjects are the most discussed at any point in time using our proprietary cluster visualization component.
Adaptive to any device or screen resolution
Display data on any screen thanks to device and resolution responsiveness
SemanticForce's display is responsive based on device size, so you and your team can comfortably use it on smartphones, tablets, desktop computers and smart TVs. This opens up new uses for the data SemanticForce gathers, for example having customer reviews pop-up live on TVs within a restaurant.
Flexible data and report exporting
Build PDFs and Excel documents in a couple of clicks
SemanticForce is designed to make it as easy and simple as possible to share and present the insights it generates. In a few clicks, you can build visually-engaging reports in PDF, and detailed Excel documents containing precisely the data you want.Export your dashboard data smoothly and quickly using JSON
If you don't need to build a specific report or presentation, SemanticForce also has the option of exporting your dashboard data using JSON.
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.
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Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your goals