products / social media listening

Social Media Listening

Millions of social media discussions contain valuable insights. SemanticForce deep listening platform provides immediate answers across various audiences. Understand aspect level sentiment, drivers, trends and anomalies from texts and images. Get intelligence alerts and engage.

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Pfizer
Takeda
Bayer
Loreal
Samsung
Sony
UNDP
Corteva
Škoda
Philips
Polpharma
Honor
KIVI
Ajax Systems
Ipsos
Teleperfomance
USAID
Council of Europe
VELUX
ColgatePalmolive
Weleda
Padma
Pfizer
Takeda
Bayer
Loreal

Listening coverage for all social channels

  • Comprehensive coverage of all major channels

  • Coverage of blogs and forums

  • Influencers and Key Opinion Leaders (KOLs)

Visual listening and advanced search options

  • Search by text, visual content, or logo

  • Search by individuals to track influencers and KOLs

  • Search by location using geo-tags and check-ins

Deep text analytics

  • Deep listening provides a clear understanding of brand sentiment

  • Detailed metadata enables analysis and segmentation

  • Market position and competition benchmarking

  • Automated classification by topic and marketing benchmarks

  • Differentiating real users from bots and mass media accounts

  • Multilevel analysis for a full picture of social media performance

Customizable alerts

  • Automated alerts to keep you on top of your brand story

  • Calibrate your own alert settings for 100% relevant updates

Reports, data export and integrations

  • Automated analytics reports for presenting data

  • Data export in range of formats including presentation-style PDFs

  • Integrations with commonly used help desk solutions

  • Data sent with metadata

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