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- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
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Reviews Analytics
Monitor, analyse and respond to reviews - all on one platform. We aggregate reviews from 500+ e-commerce sites, app stores, review sites and more. This gives you a 360° view - get the market and brand big picture, then drill down into categories and products.
Reviews Analytics
Gain unparalleled access to reviews across the globe
SemanticForce's powerful platform gathers real time reviews data from social networks, forums, news portals, video hosting channels, and review sites. This gives you access to a more comprehensive and deeper view of the performance of your products or services through aspect based sentiment analysis.Monitor reviews across a wide range of e-commerce platforms and sites
Build an accurate and up to date picture of how your products are perceived around the world from reviews from over 500 e-commerce sites. Gain actionable insights into what consumers really want to increase brand reputation.Gather reviews and data by location
Zoom in on specific branches and outlets using segmented data to track your best and worst performers. Our advanced AI can even detect street name mentions and indirect messages referring to specific branches.Track overall brand sentiment and individual product and model performance
Gain a 360° view of how your brand is perceived. Then drill down into reviews on every single category, product, model and SKU, with easy-to-analyse data on thousands of aspects.Improve your app's ratings and performance with app store monitoring
Monitor reviews on iOS, Android and Amazon app stores, with data segmented by app version, country, language and more. Then respond to negative reviews, and leverage customer insights to fix bugs and add the features your customers want most.Understand how text and visuals interrelate in images featuring your brand
SemanticForce is able to accurately interpret the relationship between texts and images in visual content. In this way, it gives you an accurate understanding of how your brand is being represented in a specific image.
Engage anywhere
Reply to reviews directly from our dashboard
Gain direct and real time access to your customer's reviews, wherever they leave them. SemanticForce gives you the power to directly respond to reviews from our dashboard, with no need to sign into separate sites and platforms.Leverage advanced alerts to stay on top of brand reputation
Stay ahead of the curve with AI generated alerts that will let you know of any potential problems before they occur. Limit the impact of bad reviews with lightning fast responses, and detect and track common issues to help improve performance.Reply on auto-pilot to improve customer support performance
Set accurate and specific auto-replies for particular issues to ensure every negative review gets an immediate and appropriate response.Gain actionable market intelligence from your reviews
Improve your product and brand reputation by leveraging actionable insights. Analyze questions and feature requests to gain a more sophisticated understanding of consumer sentiment.
Advanced analytics and insights
Tailor your own data with Aspect Level Semantic Analysis
Semantic Force puts you in the driving seat. Our advanced ALSA provides you with comprehensive data sets that can be easily ordered via our intuitive dashboard. This allows you to tailor a picture of your product that best fits your needs.Get a clearer picture of overall performance with normalized ratings
Because different platforms use different ranges for their reviews and ratings, making accurate comparisons is difficult and time consuming. SemanticForce normalizes all reviews to an out-of-5 scale, making it easier to accurately assess overall performance.Get insights on how reviewers are visually representing your product
Our tool can perform a visual analysis of images to identify texts, logos and image content, giving you invaluable insights into how often and in what ways your brand is being represented.Monitor competitors and spot opportunities with a complete view of the market
Analyze reviews from across your sector and beyond. See how your brand perception and satisfaction levels compare with that of your competitors. Then gain insights into new markets and sectors so you can define trends and identify new opportunities.Analyse reviews for valuable insights at every level of your product offering
Gain the intelligence you need at every level of your offering. Leverage reviews to understand the overall perception of your brand perception, then drill down into specific verticals, categories, products, models and SKUs.
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.
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