- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
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Digital Risk Protection
SemanticForce DRP engine detects coordinated campaigns, malicious domains, inauthentic behaviour and disinfo. Protect your brand and digital assets from impersonation. Identify, track and remove scammers, fraud and fakes at a scale.
Disinformation Intelligence
Track disinformation in real time
SemanticForce monitors e-news, social networks and messengers in real time, detecting examples of disinformation that are being flagged by fact checkers across the globe. SemanticForce then trawls its huge omnichannel data lake to identify examples of this disinformation and track patterns.Leverage detailed insights to pinpoint your disinformation pain points
SemanticForce's advanced semantic enrichment methodology maps disinformation examples through detailed segmentation and categorization - allowing you to identify which kinds of disinformation are most pernicious. You can then track how the conversation regarding different forms of disinformation fluctuates over time.Identify and track bad actors and monitor the geographic spread of disinformation
SemanticForce's reporting identifies which bad actors are promoting disinformation, giving you the ability to track the individuals or organizations who pose you the largest threat. You can then track disinformation by country to gain a more granular picture of how the misinformation flow progresses.
Complaints and Forensic Intelligence
Identify and track the activity of over 1 million bots globally
Monitor bots and trolls in real time using SemanticForce's deep listening technology. SemanticForce trawls social networks, e-news, forums, and messengers to detect abnormal user activity across a number of channels. The activity of these flagged bots and trolls is then monitored and recorded, giving you a full and trackable picture of malicious activity.Predict the future trends and activities of bots and trolls
SemanticForce's troll and bots firehose gives you a comprehensive and up-to-date picture of bot activity across the globe. And by analyzing trends in activity, the tool can provide you with an accurate predictive model to base assumptions for future bot activity on.
eCommerce and Consumer Threats Monitoring
Rapidly identify when your ratings are being attacked
SemanticForce constantly tracks your product ratings and flags anomalies that indicate ratings attacks from your brand's competitors, such as sudden increases in the volume of negative reviews or low star ratings. Alerts ensure you can rapidly respond to any attacks and preserve your brand's reputation.Semantic analysis to see which features competitors are attacking
By classifying attacks on your brand using advanced semantic analysis, SemanticForce enables you to identify if malicious negative reviews and comments are focusing on specific features or functions. You can then adjust your messaging and inform your customer support team.
Data Leaks Monitoring
Real-time monitoring of channels used by fraudsters
SemanticForce monitors Telegram channels and locations on the dark web that are used by fraudsters who sell confidential data acquired from data leaks. You receive instant alerts if your brand name is mentioned on any of these channels, which means you can proactively protect your brand rather than waiting for incidents to occur.
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Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.
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