- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
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Sporting Goods
Get actionable insights into the latest discussions about your brand and the industry in general.
PR & COMMUNICATION
Track all media and social mentions, and maintain positive brand awareness in all target audiences.
Listen attentively to each segment of your audience and address their unique needs and interests.
Set up alerts and respond quickly and transparently to any critical feedback.
CUSTOMER SUPPORT
Respond to feedback across all digital channels with one ticketing system.
Improve customer satisfaction and loyalty, reply quickly and foster the company's reputation.
Reduce your workload and streamline your tasks with the help of AI.
PRODUCT DEVELOPMENT
Keep track of customers’ feature requests and stay innovative.
Maintain high standards of quality and innovation while tracking industry developments.
Analyze the pricing of your competitors across different marketplaces.
MARKETING
Create high impact by identifying the right marketing channels to use.
Choose those influencers who will really reach your target audiences.
Measure the success of your marketing campaigns and adjust as you go along.
SALES
Learn from real-time customer insights, and quickly react to their needs.
Monitor customer feedback on retailer outlets worldwide.
Get availability insights and adjust your supply chain accordingly.
Why SEMANTICFORCE?
DEEP LISTENING
Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.
Leverage sporting goods-specific ontologies providing sentiment down to specific brand, category, product or aspect.
Understand nuances of the customer journey including questions, issues, requests and trends.
OMNICHANNEL SUPPORT & INSIGHTS
Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.
Configure intelligent alerts tailored to structure and channels relevant to your organizations.
Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.
OUR EXPERTS WILL
Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your goals