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- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
REQUEST DEMO
Retail
Learn about customer feedback at the product level, and enter new markets with fresh items.
PR & COMMUNICATION
Have a real-time overview of consumer needs by tracking all media and social mentions.
Analyze customer sentiment and benchmark brand awareness with the power of AI.
Be notified whenever critical issues are discussed, such as safety or availability problems.
CUSTOMER SUPPORT
Gather feedback across all points of contact with one support desk only.
Improve customer satisfaction and loyalty, and make personalized marketing a reality.
Increase response speed and effectiveness, sort tasks by priority using artificial intelligence.
PRODUCT DEVELOPMENT
Know the latest industry developments, market trends, and consumer needs.
Identify the strengths and weaknesses of your products, and drive further improvements.
Utilize sophisticated pricing intelligence across multiple markets.
MARKETING
Monitor the performance of your ads and those of your competitors.
Identify the most effective marketing channels and strategies with deep listening.
Analyze the success of your marketing campaigns and make adjustments as necessary.
SALES
Learn from real-time customer insights, and quickly react to their needs.
Monitor pricing in thousands of e-shops and stay competitive.
Get availability insights and adjust your supply chain accordingly.
Why SEMANTICFORCE?
DEEP LISTENING
Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.
Leverage retail-specific ontologies providing sentiment down to specific brand, category, product or aspect.
Understand nuances of the customer journey including questions, issues, requests and trends.
OMNICHANNEL SUPPORT & INSIGHTS
Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.
Configure intelligent alerts tailored to structure and channels relevant to your organizations.
Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.
OUR EXPERTS WILL
Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your goals