Pharma & Healthcare

Transform patient experience, support, PR- and marketing operations with omnichannel insights.

PR & COMMUNICATION

Track all media and social mentions, and identify the impactful sources in your field.

Benchmark brand awareness against competitors and read customer sentiment with the power of AI.

Detect misinformation and get alerts if a critical discussion is building up.

Gather feedback across all touchpoints with one helpdesk. Keep the overview and stay compliant.

Improve customer satisfaction and loyalty, respond quickly to negative reactions and foster the company's reputation.

Increase response speed and effectiveness, streamline your tasks with the help of AI.

Stay ahead of the innovation curve and track the latest industry developments.

Identify the strengths and weaknesses of your products from patients' perspectives.

Gather and analyze pricing information about drugs across different marketplaces.

Understand patients better, and promote your products accordingly.

Track ads of competitors and distributors.

Measure the success of your marketing campaigns and adjust as you go along.

Learn from real-time customer insights, quickly react to their needs.

Monitor pricing in thousands of e-shops and pharmacies worldwide.

Get availability insights and adjust your supply chain accordingly.

DEEP LISTENING

Coverage includes Pubmed, Talkhealth and thousands of healthcare forums and communities.

Track and analyze media articles, drug reviews, influencers, communication in messengers in one ecosystem.

Leverage pharma-specific ontologies providing sentiment down to specific brand, category, drug or aspect.

Understand nuances of the customer journey including questions, issues, requests and trends.

OMNICHANNEL SUPPORT & INSIGHTS

Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.

Configure intelligent alerts tailored to structure and channels relevant to your organizations.

Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.

Leverage flexible integrations with platforms like SalesForce, Veeva, Pitcher, etc.

Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.

Discuss your use cases and business needs

Give a hands-on demonstration of SemanticForce

Show how deep consumer insights can improve your goals