Luxury

Build unique experiences based on customer sentiment. Take the pulse of the market and react timely to changing demand.

PR & COMMUNICATION

Track all media and social mentions, and identify the voices with the strongest impact.

Analyze customer sentiment and benchmark brand awareness against competitors.

Detect important feature requests and get alerted as soon as discussions go viral.

Collect feedback from all digital channels in a single helpdesk.

Engage with your customers, respond quickly to their reactions and foster brand reputation.

Utilize AI to streamline your tickets and rank them according to urgency and relevance.

Know why customers buy your products - or decide against them.

Learn what changed over the years in customer sentiment by diving back into your data lake.

Keep track of industry trends at the product level and know what's hot.

Understand customer journeys and purchase intent.

Select the right influencers and track, if their messaging corresponds with your strategy.

Measure the success of your marketing campaigns and their impact on consumer behavior.

Take notes on consumer conversations, and pass them on to sales representatives.

Assess customer satisfaction with distributors and sales outlets.

Integrate all online and offline touchpoints into a seamless customer experience.

DEEP LISTENING

Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.

Leverage luxury-specific ontologies providing sentiment down to specific brand, category, product or aspect.

Understand nuances of the customer journey including questions, issues, requests and trends.

OMNICHANNEL SUPPORT & INSIGHTS

Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.

Configure intelligent alerts tailored to structure and channels relevant to your organizations.

Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.

Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.

Discuss your use cases and business needs

Give a hands-on demonstration of SemanticForce

Show how deep consumer insights can improve your goals