HOSPITALITY AND TOURISM

Keep focused on your brand's success and monitor your guests' experience in real-time, at every touchpoint.

PR & COMMUNICATION

Keep track of media and social mentions to identify relevant ambassadors for your brand.

Get real-time insights into feedback from your guests, and compare your brand to competitors.

Detect misinformation and receive alerts as soon as a critical discussion is taking off.

Improve customer satisfaction and loyalty, and respond quickly to complaints and issues.

Increase response speed and effectiveness by streamlining your tasks with the help of AI.

Respond on all digital channels from one platform.

Provide real-time feedback to customers and adapt to their requests.

Monitor hospitality trends, get fresh ideas and keep surprising your guests.

Gather pricing information about your direct competitors and build your real-time market census.

Message what resonates with your guests and invest in those channels, where people talk most about you.

Find influencers who have a relevant audience for your offers.

Measure the success of your marketing campaigns and adjust them continuously.

Get more bookings by quickly responding to customer demands.

Monitor pricing across various booking platforms.

Monitor feedback from customers and provide it to your staff.

DEEP LISTENING

Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.

Leverage hospitality & tourism-specific ontologies providing sentiment down to specific brand, category, product or aspect.

Understand nuances of the customer journey including questions, issues, requests and trends.

OMNICHANNEL SUPPORT & INSIGHTS

Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.

Configure intelligent alerts tailored to structure and channels relevant to your organizations.

Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.

Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.

Discuss your use cases and business needs

Give a hands-on demonstration of SemanticForce

Show how deep consumer insights can improve your goals