Financial Services

Monitor your brand reputation, understand your consumers' evolving banking needs, and be agile in an increasingly competitive market.

PR & COMMUNICATION

Monitor media and social mentions of your brand, and compare its sentiment to that of your competitors.

Develop your messaging based on real-time feedback from banking clients at home and abroad.

Get alerted as soon as critical discussions begin and detect misinformation.

Respond on all digital channels from one platform and stay compliant.

Improve customer satisfaction and loyalty, and respond quickly to complaints and issue requests.

Streamline your tasks with the help of AI to increase your help desk's response time.

Develop a marketing message that resonates with customers by digging deep into customer sentiment.

Keep a high level of visibility and focus on product lines with a high level of customer perception.

Demonstrate measurable results for your marketing efforts and instantly prove their value to your peers.

DEEP LISTENING

Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.

Leverage financial services-specific ontologies providing sentiment down to specific brand, category, product or aspect.

Understand nuances of the customer journey including questions, issues, requests and trends.

OMNICHANNEL SUPPORT & INSIGHTS

Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.

Configure intelligent alerts tailored to structure and channels relevant to your organizations.

Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.

Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.

Discuss your use cases and business needs

Give a hands-on demonstration of SemanticForce

Show how deep consumer insights can improve your goals