- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
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Consumer Electronics
Stay up to date with the latest trends, analyze your audiences and track competitors.
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Benefits
ONE PLATFORM FOR ALL YOUR TEAMS
Combine insights on product, pricing, marketing, PR, customer support and more to enhance every team's performance.
PRODUCT INTELLIGENCE ON SPECIFIC ASPECTS
Get granular insights, with product intelligence automatically organized into 100s of relevant aspects per product category.
MARKETING AND PR PERFORMANCE
Effortlessly and accurately track the impact of your marketing and PR campaigns, then benchmark them against competitors.
CUSTOMER SUPPORT
Monitor and reply to customer support queries from virtually any channel, and manage resources with intelligent case prioritization.
Do your marketing messages match up with what customers really think of your product? Are your best rated products currently in stock at retailers, and are they priced correctly? Are your USPs in line with the product aspects you actually perform best on? SemanticForce is your instant expert, enabling you to quickly and easily answer these questions and hundreds more.
Product intelligence
Get product insights tailored to your consumer electronics niche
With 100s of aspects already in place per product category, the platform is already optimized for your vertical. This gives you instant access to a depth of curated insights that only a few platforms can provide. This means you can instantly view data on customer sentiment, whether it is from reviews, posts or comments, in the categories most relevant to you.Monitor trends and product sentiment over time
With the power to archive up to half a billion articles, posts and mentions, SemanticForce enables you to track how sentiment regarding your product evolves over the long term.Make strategic distribution solutions based on data driven insights
Receive up-to-date and customizable insights for physical locations, allowing you to cross reference product availability with local retailers to flag your potential distribution pain points.Get location level insights to compare branch or outlet performance
Filter by location to see how individual branches or outlets are performing, then compare with competitors or other locations to flag any issues. You can then cross reference any problematic locations with reviews from that location to detect correlations.
Market intelligence
Get a 360° view of your consumer electronics market
SemanticForce offers you comprehensive insights on the star ratings, reviews, sentiment, contexts, and more of both your brand and your competitors'. You can get as granular as you want with this data, from product categories down to models and individual product aspects.Effortlessly benchmark your performance and understand your position in the market
Compare individual products and models with others in your range and with those of your competitors. Then benchmark performance across a range of metrics, including volume, reviews, and sentiment.
Omnichannel Customer Care
One window to reply to everything
With SemanticForce you can respond directly to customer issues directly via the dashboard as soon as they appear. This Omnichannel HelpDesk enables your team to effortlessly and immediately reply to comments from sites such as Amazon, BestBuy, Ozon, and Rozetka, all from the convenience of a single platform.An omnichannel eye on customers' comments and feedbacks
With SemanticForce you can extend your customer support operations well beyond the tickets left on your site. Pick up on posts and comments on social media, reviews and ratings on over 500 ecommerce platforms, and more.Make informed triage decisions
Be empowered to make informed decisions on whether to engage with feedback or not. SematicForce's powerful deep listening analytics filter out customer engagements that are not relevant. For example, comments from customers using non-official operating systems, or mentions that are part of person-to-person conversations. This leaves you to allocate your resources only to those messages you can respond to.Case prioritization and Intelligent routing to make best use of your customer support resources
We understand that for consumer electronics companies, it can be difficult if not impossible to respond to every customer support mention with the resources you have. Our intelligent system learns to prioritize the most important cases and even route issues to specific members of your team, ensuring the critical cases are always dealt with effectively.
Pricing & Availability Intelligence
Match data on product popularity with pricing
See how your pricing strategy compares to product popularity by matching data on product popularity with pricing. Check and compare location by locationMonitor dumping and pricing levels
Monitor and archive data on price dumping across the markets you operate in, giving you an accurate picture of present and potential trouble spots.Keep track of product availability
Monitor stock levels across retail stores and outlets see which locations are best performing or less well stocked. Then match availability with pricing to detect correlations or issues.
Threats and alerts
Customise alerts on the SemanticForce dashboard for quick responses to any issues
SemanticForce can rapidly detect anomalies in sentiment, and can be tailored to alert you of specific problems or safety issues with any of your products.Receive alerts on the technical issue volume of your SKUs
SemanticForce can be configured to monitor technical issues at the level of product SKUs. Then when the volume of technical issues of any of your SKUs rises above the norm, you'll be sent an alert immediately. And SemanticForce's intuitive visualizations also allow you to easily track and monitor technical issue volumes across the life cycle of your product.Protect your brand proactively against malicious activity
SemanticForce flags possible rating attacks and review bombing (when competitors or bad actors give negative reviews to your product to lower its overall star rating), and also monitors bots, trolls and disinformation sources, so you'll be first to know if your reputation is under threat.Secure your brand and customers against fake domains and bad actors
Our platform can identify fake domains set up to defraud users. For example, fake customer support sites that gather user data or charge extortionate rates for customer support calls. It can also detect potential spoofing on social media related to your brand and products. SemanticForce also enables you to learn about current data leaks in your sector and the latest techniques and channels fraudsters are using.
WHY SEMANTICFORCE?
DEEP LISTENING
Track and analyze media articles, reviews, influencers, communication in messengers in one ecosystem.
Leverage consumer electronics-specific ontologies providing sentiment down to specific brand, category, product or aspect.
Understand nuances of the customer journey including questions, issues, requests and trends.
OMNICHANNEL SUPPORT & INSIGHTS
Build live dashboards using SemanticForce-BI platform. Combine media, consumer and business metrics.
Configure intelligent alerts tailored to structure and channels relevant to your organizations.
Respond swiftly to critical discussions in any channel at a scale leveraging ReplyAnywhere technology.
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.
OUR EXPERTS WILL
Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your goals