- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
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Blog
In today's data-driven business landscape, understanding the nuances of customer sentiment can be the key to unlocking growth and success.
Nov 17 2023
5 min
There is hardly a person who would be surprised at online mass media monitoring; the first such systems emerged as early as in the distant 20th century.
Aug 18 2011
5 min read