SemanticForce

SemanticForce is an omnichannel media monitoring, analytics and customer service platform powered by advanced semantic and visual analysis. We create a positive impact through the power of deep listening.

semanticforce.ai
Takeda
Abbott
Bayer
Loreal
Samsung
UNDP
Corteva
Škoda
Philips
Polpharma
Honor
KIVI
Ajax Systems
Ipsos
Teleperfomance
USAID
Council of Europe
VELUX
ColgatePalmolive
Weleda
Padma
Pfizer
Takeda
Abbott
Bayer
Loreal

HOW SEMANTICFORCE CAN HELP YOUR BUSINESS

  • Manage your brand reputation
  • Conduct rapid market research
  • Scale Omnichannel Support
  • Measure marketing performance
  • Find influencers and brand ambassadors

ONE PRODUCT UNIVERSE. INFINITE USE-CASES.

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Omnichannel BI

Discover trends, patterns and anomalies. Get AI-powered strategic insights.

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PR / SMM / Market Research / Security
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News & Social Media Monitoring

Monitor social media conversations. Understand sentiment, intent and reasoning.

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PR / SMM / Market Research
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Reviews Analytics

Obtain comprehensive coverage and insight into product and location reviews.

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Market Research / Analysts
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Omnichannel Helpdesk

Engage across 50+ channels. Identify, prioritize, route and scale support with AI.

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Customer Care / SMM Teams
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Pricing & Ads Intelligence

Track and analyze the pricing and ads of your distributors and competitors.

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Sales / Market Research / Analysts
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Digital Risk Protection

Spot malicious domains, bots and disinfo. Protect digital assets from impersonation.

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SECURITY / LEGAL
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Messengers Intelligence

Gain valuable insights from messaging channels and stay compliant.

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SMM / Analysts / Market Research
Omnichannel BI.svg
Omnichannel BI

Discover trends, patterns and anomalies. Get AI-powered strategic insights.

used by
PR / SMM / Market Research / Security
News & Social Media Monitoring.svg
News & Social Media Monitoring

Monitor social media conversations. Understand sentiment, intent and reasoning.

used by
PR / SMM / Market Research
SemanticForce News & Social Media Monitoring

News & Social Media Monitoring

Reviews Analytics

Omnichannel Helpdesk

Pricing & Ads Intelligence

Digital Risk Protection

Messengers Intelligence

Omnichannel BI

OMNICHANNEL INTELLIGENCE

SemanticForce turns unstructured data into realtime dashboards and reports, so that you can make data-driven, timely decisions. Get a helicopter view across all major digital channels. From news to forums, from influencers to social media, from ads to pricing: our listening ecosystem provides a new level of insight.

News
Social Media
Review Sites & Maps
Influencers
Pricing
Ads
Messengers
Internal Data
DarkWeb
Bots & Trolls
Domains
Audiences

DEEP SEMANTIC ANALYSIS - FROM DATA TO VALUE

By using advanced morphology, semantic, and ontological analysis, we uncover the meaning of texts. The SemanticForce platform distinguishes entities, relationships, context, sentiment and facts. By transforming unstructured data into market insights, we help clients spot new trends, discover new opportunities, or stay safe online.

SemanticForce: LISTEN. UNDERSTAND. ACT.

SemanticForce Deep Semantic Analysis
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Aspect Level Sentiment

Discover what drives customer sentiment and purchases.

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Support Tickets

Identify, prioritize, and route support tickets from various sources, and automate responses.

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Categories, Products, SKUs

Automatically detect mentions of companies, persons, brands, products, and SKUs

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RISK PROTECTION

Protect your brand from threats in digital channels.

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Feature Requests

Index and understand the market’s questions, issues and feature requests.

Reviews

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Julia Zaderiaka

Head of PR department

First of all, we were looking for a solution that would allow us to monitor (listen) whole internet in one system. We were interested in everything: forums, blogs, mass media, etc. We chose a monitoring platform from three or four alternative options, but the service package of competitors SemanticForce were cut in some places.

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Inna Kupets

Online Support Manager

We had quite a lot of requirements for the system and its configuration from the beginning of use. This is not only monitoring (listening) social media, forums and various mass media, but also connecting a lot of internet sites and online stores, where we supported customers and were tracked customers reviews and comments manually. It seemed that compile all this in one place would be difficult and impossible. But for a fairly short period of setup and testing, we achieved excellent results.

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Ilya Amosov

Social Media Manager

Before starting work with SemanticForce, I conducted a deep comparative analysis among companies analyzing reviews and mentions on social networks. SemanticForce has become a leader in the quantity and quality of the data collected, and in the convenience of the service. In the process, I was surprised by the support from the staff of SemanticForce, they quickly helped to set up the system and answered any questions. Honestly, I didn`t expect such a speed.

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Julia Zaderiaka

Head of PR department

First of all, we were looking for a solution that would allow us to monitor (listen) whole internet in one system. We were interested in everything: forums, blogs, mass media, etc. We chose a monitoring platform from three or four alternative options, but the service package of competitors SemanticForce were cut in some places.

photo
Inna Kupets

Online Support Manager

We had quite a lot of requirements for the system and its configuration from the beginning of use. This is not only monitoring (listening) social media, forums and various mass media, but also connecting a lot of internet sites and online stores, where we supported customers and were tracked customers reviews and comments manually. It seemed that compile all this in one place would be difficult and impossible. But for a fairly short period of setup and testing, we achieved excellent results.

SEE SEMANTICFORCE IN ACTION

Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value to your organization.

OUR EXPERTS WILL

Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your goals
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