Luxury
Build unique experiences based on customer sentiment. Take the pulse of the market and react timely to changing demand.
PR & COMMUNICATION
Track all media and social mentions, and identify the voices with the strongest impact.
Analyze customer sentiment and benchmark brand awareness against competitors.
Detect important feature requests and get alerted as soon as discussions go viral.
CUSTOMER SUPPORT
Collect feedback from all digital channels in a single helpdesk.
Engage with your customers, respond quickly to their reactions and foster brand reputation.
Utilize AI to streamline your tickets and rank them according to urgency and relevance.
PRODUCT DEVELOPMENT
Know why customers buy your products - or decide against them.
Learn what changed over the years in customer sentiment by diving back into your data lake.
Keep track of industry trends at the product level and know what's hot.
Marketing
Understand customer journeys and purchase intent.
Select the right influencers and track, if their messaging corresponds with your strategy.
Measure the success of your marketing campaigns and their impact on consumer behavior.
Sales
Take notes on consumer conversations, and pass them on to sales representatives.
Assess customer satisfaction with distributors and sales outlets.
Integrate all online and offline touchpoints into a seamless customer experience.
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