- Omnichannel HelpDeskEngage across 50+ channels. Identify, prioritize, route and scale support with AI.
- Social Media ListeningMonitor social media conversations. Understand sentiment, intent and reasoning.
- Ads IntelligenceTrack and analyze the ads of your distributors and competitors.
- Reviews AnalyticsObtain comprehensive coverage and insight into product and location reviews.
- Media MonitoringGet real-time access to the news from 100K+ sources in over 130 countries.
- Pricing & Availability IntelligenceOversee pricing and availability across thousands of e-commerce sites.
- Omnichannel BIDiscover trends, patterns and anomalies. Get AI-powered strategic insights.
- Messengers IntelligenceGain valuable insights from messaging channels and stay compliant.
- Digital Risk ProtectionSpot malicious domains, bots and disinfo. Protect digital assets from impersonation.
Reviews
Head of PR department
First of all, we were looking for a solution that would allow us to monitor (listen) whole internet in one system. We were interested in everything: forums, blogs, mass media, etc. We chose a monitoring platform from three or four alternative options, but the service package of competitors SemanticForce were cut in some places.
Head of PR department
Online Support Manager
We had quite a lot of requirements for the system and its configuration from the beginning of use. This is not only monitoring (listening) social media, forums and various mass media, but also connecting a lot of internet sites and online stores, where we supported customers and were tracked customers reviews and comments manually. It seemed that compile all this in one place would be difficult and impossible. But for a fairly short period of setup and testing, we achieved excellent results.
Online Support Manager
Social Media Manager
Before starting work with SemanticForce, I conducted a deep comparative analysis among companies analyzing reviews and mentions on social networks. SemanticForce has become a leader in the quantity and quality of the data collected, and in the convenience of the service. In the process, I was surprised by the support from the staff of SemanticForce, they quickly helped to set up the system and answered any questions. Honestly, I didn`t expect such a speed.
Social Media Manager
Head of PR department
First of all, we were looking for a solution that would allow us to monitor (listen) whole internet in one system. We were interested in everything: forums, blogs, mass media, etc. We chose a monitoring platform from three or four alternative options, but the service package of competitors SemanticForce were cut in some places.
Head of PR department
Online Support Manager
We had quite a lot of requirements for the system and its configuration from the beginning of use. This is not only monitoring (listening) social media, forums and various mass media, but also connecting a lot of internet sites and online stores, where we supported customers and were tracked customers reviews and comments manually. It seemed that compile all this in one place would be difficult and impossible. But for a fairly short period of setup and testing, we achieved excellent results.
Online Support Manager
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