About Us
Who we are
Team
Who works in SemanticForce
History
How we started
Foundation
Empowering to give back
Blog
Latest news & use cases
White Papers
Useful tips & materials
Video/Webinar
Watch our latest webinars
Pharma
Stay tuned for the latest patients' conversations and discover what really impacts
Sporting Goods
Stay fit by analyzing latest discussions of your brand and getting powerful insights of the sport industry
Agency
Stand out amongst other agencies. Get unique insights and impress your clients with data and customizable dashboards
Retail
Enhance customer relations by monitoring client questions, feature requests and issues
Food & Beverages
Optimize your products, launch fresh items and discover new markets
Personal Care
Follow the trends, find influencers and spread awareness about your brand
Customer Experience
Explore our customer's success stories
Brand Management
Dive deeper into your brand
Competitor Analysis
Uncover your competitors
Social Customer Care
Listen closely & reply anywhere as quickly as possible
Threat Intelligence & Crisis Management
Protect your brand & reduce risks
Influencer Marketing
Discover, analyze and identify key influencers related to specific industry
Ads Optimization & Intelligence
Track, analyse and use valuable advertising data
Pricing Intelligence
Increase your sales growth & profit margins using price monitoring
Omnichannel HelpDesk
Respond instantly to customer issues and manage your customer support resources more efficiently. Queries, reviews, images and indirect mentions shared on any channel are instantly available on one platform. Then our AI-powered tools and knowledge graph-based enrichment enable you to flag critical issues and prioritize cases. And by by leveraging 3rd party integrations with CRMs and real time actionable insights, you are able to respond agilely and effectively.


PLATFORM /
OMNICHANNEL HELPDESK
BENEFITS
INSTANT RESPONSES
With all helpdesk queries aggregated on one platform, and automated replies and advanced templates available, your team can instantly respond to live cases.
OMNICHANNEL ACCESS
Get unparalleled access to reviews across a number of channels (e-commerce sites, review sites, social media, app stores) to gain a holistic picture of the health of your brand.
INTELLIGENT ROUTING
Use the actionable insights gained from SemanticForce's Knowledge Graph-Based Enrichment to better manage your human resources via intelligent routing.
CASE PRIORITIZATION
SemanticForce's AI-powered listening and routing tools can detect and prioritize critical cases, ensuring your customer support team deals with priority cases first.
BUILT ON THE ONLY AI-POWERED UNIFIED-CXM PLATFORM
SemanticDesk is fueled by the most advanced AI engine in the industry — analyzing billions of conversations in real time, identifying products, sentiment, aspects, intent, and routing customers to the right resource at the right time.
Alerts
APIs & Integrations
Apps & Workflows
Reports Hub
Export & Reports
Visualization & BI
Automated Insights
Knowledge Graph
Analytics
Storage, Clustering & Segmentation
SOURCES, DATA & META-DATA
Semanticforce delivers the most complete coverage across 50+ digital channels
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
650+ marketplaces
Detect more customer support issues and maximise your ability to respond effectively
Reply to reviews and comments wherever they are posted
With coverage of social media, maps, review sites, direct messenger channels like Facebook, WhatsApp and Instagram, and over 500 e-commerce platforms, you know that you won't miss a single comment or review mentioning your brand. And you can respond to them all from the SemanticForce dashboard.
Respond to the most critical cases first with AI-powered listening and routing
Get the maximum effectiveness from your finite customer support resources by prioritizing responses using SemanticForce's AI-powered tools. Detect important questions, issues and feature requests, and configure data streams according to team structure, domain expertise, channels and more.
Tap into a new stream of valuable brand insights via image detection
SemanticForce's powerful solution allows you to build templates that can detect brand signs, logos and even error screenshots in images. Then the solution will be able to flag images from platforms like Instagram relevant to your customer support team. It then gives customer support agents details of what is shown in the image and any brands or products that are shown. This gives you a valuable and immediate way to detect visual brand mentions.
Enhance customer experience and satisfaction by replying with images and videos
Communicate in an instant, easy-to-understand format by replying with images, videos and memes. By sending screenshots and short video tutorials, you can help your customers to quickly and easily understand and resolve any issues, and enhance their experience of your product.
Indirect mentions
SemanticForce's solution is capable of detecting comments and reviews about your brand even when there is no direct brand name or product mentioned. You can build templates to filter the types of mentions that are picked up, giving you deeper and more comprehensive insight into the areas that matter most. Plus, SemanticForce's AI can educate itself as it goes, focusing on critical issues and challenges for you.
Improve response times with automated replies using AI and advance templates
Ensure improved customer satisfaction levels with rapid responses that accurately move cases forward utilising advanced templates and AI tools. Improve the performance of your customer support team by freeing up your agents to work on the most critical issues.
Segment your customers for improved responses and enhanced intelligence
Create custom audience groups based on a wide range of factors. Understand your customer base better, and provide more tailored responses.
Integrate data from your CRM and other internal programs and data
Leverage every piece of information you have on each customer in your responses by integrating your CRM, XRM, ERP, or other tool with Semantic Force. Get your sales, accounting, marketing and customer service data working together.

Detect more customer support issues and maximise your ability to respond effectively

  • Reply to reviews and comments wherever they are posted

    With coverage of social media, maps, review sites, direct messenger channels like Facebook, WhatsApp and Instagram, and over 500 e-commerce platforms, you know that you won't miss a single comment or review mentioning your brand. And you can respond to them all from the SemanticForce dashboard.

  • Respond to the most critical cases first with AI-powered listening and routing

    Get the maximum effectiveness from your finite customer support resources by prioritizing responses using SemanticForce's AI-powered tools. Detect important questions, issues and feature requests, and configure data streams according to team structure, domain expertise, channels and more.

  • Tap into a new stream of valuable brand insights via image detection

    SemanticForce's powerful solution allows you to build templates that can detect brand signs, logos and even error screenshots in images. Then the solution will be able to flag images from platforms like Instagram relevant to your customer support team. It then gives customer support agents details of what is shown in the image and any brands or products that are shown. This gives you a valuable and immediate way to detect visual brand mentions.

  • Enhance customer experience and satisfaction by replying with images and videos

    Communicate in an instant, easy-to-understand format by replying with images, videos and memes. By sending screenshots and short video tutorials, you can help your customers to quickly and easily understand and resolve any issues, and enhance their experience of your product.

  • Indirect mentions

    SemanticForce's solution is capable of detecting comments and reviews about your brand even when there is no direct brand name or product mentioned. You can build templates to filter the types of mentions that are picked up, giving you deeper and more comprehensive insight into the areas that matter most. Plus, SemanticForce's AI can educate itself as it goes, focusing on critical issues and challenges for you.

  • Improve response times with automated replies using AI and advance templates

    Ensure improved customer satisfaction levels with rapid responses that accurately move cases forward utilising advanced templates and AI tools. Improve the performance of your customer support team by freeing up your agents to work on the most critical issues.

  • Segment your customers for improved responses and enhanced intelligence

    Create custom audience groups based on a wide range of factors. Understand your customer base better, and provide more tailored responses.

  • Integrate data from your CRM and other internal programs and data

    Leverage every piece of information you have on each customer in your responses by integrating your CRM, XRM, ERP, or other tool with Semantic Force. Get your sales, accounting, marketing and customer service data working together.

Streamline the workflow and enhance the productivity of your customer support team
Access a holistic view of customer reviews and interactions
SemanticForce's unparalleled omnichannel reach gives you greater access to the data you need (e-commerce sites, reviews sites etc) to build an accurate holistic picture of your brand's performance. Not only that, via one click on the dashboard you can connect directly with your agents. This empowers you to make agile and focused decisions with your resources, including delegating the right agent at the right moment to help control and develop brand reputation.
Manage access rights and roles directly through the platform
Manage the access rights and roles of your entire customer service operations remotely across a number of jurisdictions with ease through Semantic Force's intuitive dashboard.
Delegate and escalate cases to agents across your operations
SemanticForce not only helps you flag issues and identify potential areas for growth, it also allows you to implement fixes and solutions. Connect directly with your agents in real time via the platform to delegate tasks or escalate cases.
Balance and control your agents' workload
Use the actionable insights you gain from SemanticForce's aspect based sentiment analysis to manage and plan your resources in real time. This gives you a greater ability to balance and control your agent's workload to optimise results and performance.
Add notes and comments to individual cases
Gain granular case level control of your customer service operations. Use actionable insights to flag issues at case level, then add notes and comments to individual cases for specific agents to then act on in real time.

Streamline the workflow and enhance the productivity of your customer support team

  • Access a holistic view of customer reviews and interactions

    SemanticForce's unparalleled omnichannel reach gives you greater access to the data you need (e-commerce sites, reviews sites etc) to build an accurate holistic picture of your brand's performance. Not only that, via one click on the dashboard you can connect directly with your agents. This empowers you to make agile and focused decisions with your resources, including delegating the right agent at the right moment to help control and develop brand reputation.

  • Manage access rights and roles directly through the platform

    Manage the access rights and roles of your entire customer service operations remotely across a number of jurisdictions with ease through Semantic Force's intuitive dashboard.

  • Delegate and escalate cases to agents across your operations

    SemanticForce not only helps you flag issues and identify potential areas for growth, it also allows you to implement fixes and solutions. Connect directly with your agents in real time via the platform to delegate tasks or escalate cases.

  • Balance and control your agents' workload

    Use the actionable insights you gain from SemanticForce's aspect based sentiment analysis to manage and plan your resources in real time. This gives you a greater ability to balance and control your agent's workload to optimise results and performance.

  • Add notes and comments to individual cases

    Gain granular case level control of your customer service operations. Use actionable insights to flag issues at case level, then add notes and comments to individual cases for specific agents to then act on in real time.

REQUEST A FREE TRIAL
Access, analyse and export rich data on customer satisfaction and customer support performance
Track your brand's NPS score and customer satisfaction levels
Stay on top of brand sentiment across all channels and keep track of your NPS score automatically. SemanticForce removes the guesswork from your customer satisfaction analysis.
Oversee and manage the performance of your agents and customer support team
Easily monitor your team's performance in relation to specific SLAs, and keep track of how quickly and effectively each agent is performing.
Track and archive each agent's performance with automatically updated journals
Use agent journals to see the types of cases each agent is handling, and how quickly and effectively they respond. Use this intelligence to understand the strengths and weaknesses of each team member so you can support their growth and better prioritise your resources.
Customize your SemanticForce dashboards and reports for optimized performance and improved insights
Each team member can customize their SemanticForce dashboard for maximum ease-of-use and effeciency. Plus, you can tailor reporting tools to create easy-to-interpret reports that enable data-driven decision-making.
Export customer support data using Excel or an API
Easily export all of your ticket history and customer support analytics. Create Excel files or use a simple API to move your data wherever you need it.

Access, analyse and export rich data on customer satisfaction and customer support performance

  • Track your brand's NPS score and customer satisfaction levels

    Stay on top of brand sentiment across all channels and keep track of your NPS score automatically. SemanticForce removes the guesswork from your customer satisfaction analysis.

  • Oversee and manage the performance of your agents and customer support team

    Easily monitor your team's performance in relation to specific SLAs, and keep track of how quickly and effectively each agent is performing.

  • Track and archive each agent's performance with automatically updated journals

    Use agent journals to see the types of cases each agent is handling, and how quickly and effectively they respond. Use this intelligence to understand the strengths and weaknesses of each team member so you can support their growth and better prioritise your resources.

  • Customize your SemanticForce dashboards and reports for optimized performance and improved insights

    Each team member can customize their SemanticForce dashboard for maximum ease-of-use and effeciency. Plus, you can tailor reporting tools to create easy-to-interpret reports that enable data-driven decision-making.

  • Export customer support data using Excel or an API

    Easily export all of your ticket history and customer support analytics. Create Excel files or use a simple API to move your data wherever you need it.

SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value and success to your organization.
OUR EXPERTS WILL:
Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your existing goals
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