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Pharma
Stay tuned for the latest patients' conversations and discover what really impacts
Sporting Goods
Stay fit by analyzing latest discussions of your brand and getting powerful insights of the sport industry
Agency
Stand out amongst other agencies. Get unique insights and impress your clients with data and customizable dashboards
Retail
Enhance customer relations by monitoring client questions, feature requests and issues
Food & Beverages
Optimize your products, launch fresh items and discover new markets
Personal Care
Follow the trends, find influencers and spread awareness about your brand
Customer Experience
Explore our customer's success stories
Brand Management
Dive deeper into your brand
Competitor Analysis
Uncover your competitors
Social Customer Care
Listen closely & reply anywhere as quickly as possible
Threat Intelligence & Crisis Management
Protect your brand & reduce risks
Influencer Marketing
Discover, analyze and identify key influencers related to specific industry
Ads Optimization & Intelligence
Track, analyse and use valuable advertising data
Pricing Intelligence
Increase your sales growth & profit margins using price monitoring
Consumer Electronics
Siloed data is preventing consumer electronics companies from innovating faster, optimising their marketing performance, and providing a better customer experience. SemanticForce breaks these silos, giving you 9 different perspectives on your products in one intuitive platform - product insights, market insights, social media listening, eNews and PR, pricing intelligence, ad performance, customer support, threats and alerts, and digital risk protection. This means teams across your organisation can access the sophisticated insights they need to make smarter decisions.


INDUSTRY /
CONSUMER ELECTRONICS
BENEFITS
One platform for all your teams
Combine insights on product, pricing, marketing, PR, customer support and more to enhance every team's performance.
Product intelligence on specific aspects
Get granular insights, with product intelligence automatically organized into 100s of relevant aspects per product category.
Marketing and PR performance
Effortlessly and accurately track the impact of your marketing and PR campaigns, then benchmark them against competitors.
Customer support
Monitor and reply to customer support queries from virtually any channel, and manage resources with intelligent case prioritization.
Do your marketing messages match up with what customers really think of your product? Are your best rated products currently in stock at retailers, and are they priced correctly? Are your USPs in line with the product aspects you actually perform best on? SemanticForce is your instant expert, enabling you to quickly and easily answer these questions and hundreds more.
Product intelligence
Get product insights tailored to your consumer electronics niche
With 100s of aspects already in place per product category, the platform is already optimized for your vertical. This gives you instant access to a depth of curated insights that only a few platforms can provide. This means you can instantly view data on customer sentiment, whether it is from reviews, posts or comments, in the categories most relevant to you.
Monitor trends and product sentiment over time
With the power to archive up to half a billion articles, posts and mentions, SemanticForce enables you to track how sentiment regarding your product evolves over the long term.
Make strategic distribution solutions based on data driven insights
Receive up-to-date and customizable insights for physical locations, allowing you to cross reference product availability with local retailers to flag your potential distribution pain points.
Get location level insights to compare branch or outlet performance
Filter by location to see how individual branches or outlets are performing, then compare with competitors or other locations to flag any issues. You can then cross reference any problematic locations with reviews from that location to detect correlations.

Product intelligence

  • Get product insights tailored to your consumer electronics niche

    With 100s of aspects already in place per product category, the platform is already optimized for your vertical. This gives you instant access to a depth of curated insights that only a few platforms can provide. This means you can instantly view data on customer sentiment, whether it is from reviews, posts or comments, in the categories most relevant to you.

  • Monitor trends and product sentiment over time

    With the power to archive up to half a billion articles, posts and mentions, SemanticForce enables you to track how sentiment regarding your product evolves over the long term.

  • Make strategic distribution solutions based on data driven insights

    Receive up-to-date and customizable insights for physical locations, allowing you to cross reference product availability with local retailers to flag your potential distribution pain points.

  • Get location level insights to compare branch or outlet performance

    Filter by location to see how individual branches or outlets are performing, then compare with competitors or other locations to flag any issues. You can then cross reference any problematic locations with reviews from that location to detect correlations.

Market intelligence
Get a 360° view of your consumer electronics market
SemanticForce offers you comprehensive insights on the star ratings, reviews, sentiment, contexts, and more of both your brand and your competitors'. You can get as granular as you want with this data, from product categories down to models and individual product aspects.
Effortlessly benchmark your performance and understand your position in the market
Compare individual products and models with others in your range and with those of your competitors. Then benchmark performance across a range of metrics, including volume, reviews, and sentiment.

Market intelligence

  • Get a 360° view of your consumer electronics market

    SemanticForce offers you comprehensive insights on the star ratings, reviews, sentiment, contexts, and more of both your brand and your competitors'. You can get as granular as you want with this data, from product categories down to models and individual product aspects.

  • Effortlessly benchmark your performance and understand your position in the market

    Compare individual products and models with others in your range and with those of your competitors. Then benchmark performance across a range of metrics, including volume, reviews, and sentiment.

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Marketing & PR
Leverage the power of influencers with deep social listening
SemanticForce's deep listening platform monitors product mentions from every corner of the web - social networks, blogs and forums, messengers, e-shops, the news - giving you a holistic view of how your brand is perceived. See how influencers compare across the globe and what kinds of comments are posted. Segment influencers by different types and select the perfect mix of influencers for your product.
Monitor real-time product sentiment on hundreds of e-commerce stores
SemanticForce crawls ratings and reviews from 500+ ecommerce review sites, including Amazon, BestBuy, Ozon, and Rozetka, to give you a more accurate picture of how your product is being received on the ground.
Understand your audience at a deeper level
Segment audience by type- journos, influencers, users, and ex-users to get a more nuanced view of how different groups are responding to your brand. Then use these insights to make more targeted marketing plans.
Comprehensive coverage of media sources
SemanticForce brings together e-news articles and review sites that specialize in your niche (for example, PCMag), enabling you to monitor your PR performance in real time. And with reach and virality monitoring, including proprietary virality visualisation, you can see exactly which articles and sources are driving coverage of your brand.
Benchmarking and source analysis in the consumer electronics sector
Assess your PR impact within your niche and the wider consumer electronics sector with data on your share of voice, media value reporting and sentiment comparison. Plus you can analyse which sources are most and least impactful for you and your competitors.

Marketing & PR

  • Leverage the power of influencers with deep social listening

    SemanticForce's deep listening platform monitors product mentions from every corner of the web - social networks, blogs and forums, messengers, e-shops, the news - giving you a holistic view of how your brand is perceived. See how influencers compare across the globe and what kinds of comments are posted. Segment influencers by different types and select the perfect mix of influencers for your product.

  • Monitor real-time product sentiment on hundreds of e-commerce stores

    SemanticForce crawls ratings and reviews from 500+ ecommerce review sites, including Amazon, BestBuy, Ozon, and Rozetka, to give you a more accurate picture of how your product is being received on the ground.

  • Understand your audience at a deeper level

    Segment audience by type- journos, influencers, users, and ex-users to get a more nuanced view of how different groups are responding to your brand. Then use these insights to make more targeted marketing plans.

  • Comprehensive coverage of media sources

    SemanticForce brings together e-news articles and review sites that specialize in your niche (for example, PCMag), enabling you to monitor your PR performance in real time. And with reach and virality monitoring, including proprietary virality visualisation, you can see exactly which articles and sources are driving coverage of your brand.

  • Benchmarking and source analysis in the consumer electronics sector

    Assess your PR impact within your niche and the wider consumer electronics sector with data on your share of voice, media value reporting and sentiment comparison. Plus you can analyse which sources are most and least impactful for you and your competitors.

Omnichannel Customer Care
One window to reply to everything
With SemanticForce you can respond directly to customer issues directly via the dashboard as soon as they appear. This Omnichannel HelpDesk enables your team to effortlessly and immediately reply to comments from sites such as Amazon, BestBuy, Ozon, and Rozetka, all from the convenience of a single platform.
An omnichannel eye on customers' comments and feedbacks
With SemanticForce you can extend your customer support operations well beyond the tickets left on your site. Pick up on posts and comments on social media, reviews and ratings on over 500 ecommerce platforms, and more.
Make informed triage decisions
Be empowered to make informed decisions on whether to engage with feedback or not. SematicForce's powerful deep listening analytics filter out customer engagements that are not relevant. For example, comments from customers using non-official operating systems, or mentions that are part of person-to-person conversations. This leaves you to allocate your resources only to those messages you can respond to.
Case prioritization and Intelligent routing to make best use of your customer support resources
We understand that for consumer electronics companies, it can be difficult if not impossible to respond to every customer support mention with the resources you have. Our intelligent system learns to prioritize the most important cases and even route issues to specific members of your team, ensuring the critical cases are always dealt with effectively.

Omnichannel Customer Care

  • One window to reply to everything

    With SemanticForce you can respond directly to customer issues directly via the dashboard as soon as they appear. This Omnichannel HelpDesk enables your team to effortlessly and immediately reply to comments from sites such as Amazon, BestBuy, Ozon, and Rozetka, all from the convenience of a single platform.

  • An omnichannel eye on customers' comments and feedbacks

    With SemanticForce you can extend your customer support operations well beyond the tickets left on your site. Pick up on posts and comments on social media, reviews and ratings on over 500 ecommerce platforms, and more.

  • Make informed triage decisions

    Be empowered to make informed decisions on whether to engage with feedback or not. SematicForce's powerful deep listening analytics filter out customer engagements that are not relevant. For example, comments from customers using non-official operating systems, or mentions that are part of person-to-person conversations. This leaves you to allocate your resources only to those messages you can respond to.

  • Case prioritization and Intelligent routing to make best use of your customer support resources

    We understand that for consumer electronics companies, it can be difficult if not impossible to respond to every customer support mention with the resources you have. Our intelligent system learns to prioritize the most important cases and even route issues to specific members of your team, ensuring the critical cases are always dealt with effectively.

REQUEST A FREE TRIAL
Pricing & Availability Intelligence
Match data on product popularity with pricing
See how your pricing strategy compares to product popularity by matching data on product popularity with pricing. Check and compare location by location
Monitor dumping and pricing levels
Monitor and archive data on price dumping across the markets you operate in, giving you an accurate picture of present and potential trouble spots.
Keep track of product availability
Monitor stock levels across retail stores and outlets see which locations are best performing or less well stocked. Then match availability with pricing to detect correlations or issues.

Pricing & Availability Intelligence

  • Match data on product popularity with pricing

    See how your pricing strategy compares to product popularity by matching data on product popularity with pricing. Check and compare location by location

  • Monitor dumping and pricing levels

    Monitor and archive data on price dumping across the markets you operate in, giving you an accurate picture of present and potential trouble spots.

  • Keep track of product availability

    Monitor stock levels across retail stores and outlets see which locations are best performing or less well stocked. Then match availability with pricing to detect correlations or issues.

Threats and alerts
Customise alerts on the SemanticForce dashboard for quick responses to any issues
SemanticForce can rapidly detect anomalies in sentiment, and can be tailored to alert you of specific problems or safety issues with any of your products.
Receive alerts on the technical issue volume of your SKUs
SemanticForce can be configured to monitor technical issues at the level of product SKUs. Then when the volume of technical issues of any of your SKUs rises above the norm, you'll be sent an alert immediately. And SemanticForce's intuitive visualizations also allow you to easily track and monitor technical issue volumes across the life cycle of your product.
Protect your brand proactively against malicious activity
SemanticForce flags possible rating attacks and review bombing (when competitors or bad actors give negative reviews to your product to lower its overall star rating), and also monitors bots, trolls and disinformation sources, so you'll be first to know if your reputation is under threat.
Secure your brand and customers against fake domains and bad actors
Our platform can identify fake domains set up to defraud users. For example, fake customer support sites that gather user data or charge extortionate rates for customer support calls.
It can also detect potential spoofing on social media related to your brand and products. SemanticForce also enables you to learn about current data leaks in your sector and the latest techniques and channels fraudsters are using.

Threats and alerts

  • Customise alerts on the SemanticForce dashboard for quick responses to any issues

    SemanticForce can rapidly detect anomalies in sentiment, and can be tailored to alert you of specific problems or safety issues with any of your products.

  • Receive alerts on the technical issue volume of your SKUs

    SemanticForce can be configured to monitor technical issues at the level of product SKUs. Then when the volume of technical issues of any of your SKUs rises above the norm, you'll be sent an alert immediately. And SemanticForce's intuitive visualizations also allow you to easily track and monitor technical issue volumes across the life cycle of your product.

  • Protect your brand proactively against malicious activity

    SemanticForce flags possible rating attacks and review bombing (when competitors or bad actors give negative reviews to your product to lower its overall star rating), and also monitors bots, trolls and disinformation sources, so you'll be first to know if your reputation is under threat.

  • Secure your brand and customers against fake domains and bad actors

    Our platform can identify fake domains set up to defraud users. For example, fake customer support sites that gather user data or charge extortionate rates for customer support calls. It can also detect potential spoofing on social media related to your brand and products. SemanticForce also enables you to learn about current data leaks in your sector and the latest techniques and channels fraudsters are using.

REQUEST A FREE TRIAL
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value and success to your organization.
OUR EXPERTS WILL:
Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your existing goals
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