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Pharma
Stay tuned for the latest patients' conversations and discover what really impacts
Sporting Goods
Stay fit by analyzing latest discussions of your brand and getting powerful insights of the sport industry
Agency
Stand out amongst other agencies. Get unique insights and impress your clients with data and customizable dashboards
Retail
Enhance customer relations by monitoring client questions, feature requests and issues
Food & Beverages
Optimize your products, launch fresh items and discover new markets
Personal Care
Follow the trends, find influencers and spread awareness about your brand
Customer Experience
Explore our customer's success stories
Brand Management
Dive deeper into your brand
Competitor Analysis
Uncover your competitors
Social Customer Care
Listen closely & reply anywhere as quickly as possible
Threat Intelligence & Crisis Management
Protect your brand & reduce risks
Influencer Marketing
Discover, analyze and identify key influencers related to specific industry
Ads Optimization & Intelligence
Track, analyse and use valuable advertising data
Pricing Intelligence
Increase your sales growth & profit margins using price monitoring
Industry - Automotive

As automotive complexity increases, keeping track of sentiment on your brand and models is a challenge. Identifying and proactively responding to technical issues can be even harder. SemanticForce's advanced media intelligence platform unites 9 disparate perspectives on your brand and products in one advanced platform. With insights broken down into hundreds of product-specific aspects, you can quickly understand precisely how customers feel about every part of your product offering and flag any issues. Then engage with your customers on virtually any channel directly through the SemanticForce platform. Plus, you can also benchmark your performance against competitors, track your PR and marketing impact, monitor the performance of individual dealerships, and much more. Get instant, accurate and comprehensive coverage to make data-based decisions.
INDUSTRY /
Automotive
BENEFITS
360° visibility at market/brand/model levels
Track mentions across 100s of sites and monitor market trends and brand sentiment. Then drill down into the details to strategize more effectively.
Out-of-the-box highly granular linguistic model
Gain a comprehensive picture of your brand, down to the performance of each model, with granular insights organized into 100s of relevant aspects.
Gather competitive intelligence
Track the impact of your competition's marketing and PR efforts, and then benchmark them against your own to make long-term data-based strategic decisions.
Customer Support
Engage with your audience directly on virtually any channel through the platform, and leverage advanced filtering to make informed and fast triage decisions.
Are the product features customers really love highlighted in your marketing materials? Is your team on top of, and proactively addressing, every technical issue related to your cars and your app? Are your customer support resources being allocated to the right clients and issues?
Product intelligence
Access a complete market view through one platform
Using SemanticForce's powerful and simple-to-use dashboard you can segment by media type, volume of discussions, or even social media platforms like TikTok, Youtube or Twitter. This gives you an instant and comprehensive picture of what customers and journalists are saying about your brand or model.
Get model-level insights on 100s of unique aspects
SemanticForce's out-of-the-box highly granular linguistic model comes already optimized for your vertical, with 100s of aspects already in place for every product category. You can filter by specific model to reveal how much discussion is being generated by each model. This will allow you to detect potential pain points or identify model features that are resounding with your target audience.
Stay on top of developing technical issues
Receive instant access and alerts to the real time discussion of critical issues from 100s of forums, review sites and social media platforms, allowing you to know in advance of any technical issues as and when they are developing.
Receive location level insights to analyse individual dealership performance
Filter by specific locations to monitor how individual dealerships are performing. Then compare them with your competitors or your other dealerships to flag any potential problems or areas for improvement.
Keep track of trends and sentiment
With its capability to store up to half a billion articles, posts and mentions, SemanticForce allows you to monitor how product sentiment is developing over time.

Product intelligence

  • Access a complete market view through one platform

    Using SemanticForce's powerful and simple-to-use dashboard you can segment by media type, volume of discussions, or even social media platforms like TikTok, Youtube or Twitter. This gives you an instant and comprehensive picture of what customers and journalists are saying about your brand or model.

  • Get model-level insights on 100s of unique aspects

    SemanticForce's out-of-the-box highly granular linguistic model comes already optimized for your vertical, with 100s of aspects already in place for every product category. You can filter by specific model to reveal how much discussion is being generated by each model. This will allow you to detect potential pain points or identify model features that are resounding with your target audience.

  • Stay on top of developing technical issues

    Receive instant access and alerts to the real time discussion of critical issues from 100s of forums, review sites and social media platforms, allowing you to know in advance of any technical issues as and when they are developing.

  • Receive location level insights to analyse individual dealership performance

    Filter by specific locations to monitor how individual dealerships are performing. Then compare them with your competitors or your other dealerships to flag any potential problems or areas for improvement.

  • Keep track of trends and sentiment

    With its capability to store up to half a billion articles, posts and mentions, SemanticForce allows you to monitor how product sentiment is developing over time.

App intelligence
Monitor car app performance
SemanticForce allows automotive manufacturers to monitor the performance of their car apps via the platform. Track in real time the discussion of critical issues trawled from every corner of the web including app stores, social networks, blogs and forums, and even messengers. Flag technical issues as they arise, and engage with app users directly through the dashboard.

App intelligence

  • Monitor car app performance

    SemanticForce allows automotive manufacturers to monitor the performance of their car apps via the platform. Track in real time the discussion of critical issues trawled from every corner of the web including app stores, social networks, blogs and forums, and even messengers. Flag technical issues as they arise, and engage with app users directly through the dashboard.

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Market intelligence
Receive a complete and holistic picture of your market
Instantly access a fully holistic picture of your market with insights on star ratings, reviews, sentiments, and more covering both your brand and your competitors. Drill down and get as granular as you need, from brand to model, and even down to model features or model versions.
Gain market position insights and benchmark your performance
SemanticForce allows you to effortlessly compare models and features across your range with those of your competitors. You can then benchmark your performance over a number of metrics, including volume, reviews and sentiment.

Market intelligence

  • Receive a complete and holistic picture of your market

    Instantly access a fully holistic picture of your market with insights on star ratings, reviews, sentiments, and more covering both your brand and your competitors. Drill down and get as granular as you need, from brand to model, and even down to model features or model versions.

  • Gain market position insights and benchmark your performance

    SemanticForce allows you to effortlessly compare models and features across your range with those of your competitors. You can then benchmark your performance over a number of metrics, including volume, reviews and sentiment.

Marketing, PR & sales
Exploit the full potential of influencers with deep social listening
Discover exactly where the reviews that are gaining the most traction are coming from using SematicForce's powerful deep listening platform. SematicForce tracks everything from social networks, blogs and forums, messengers, dealership sites, and the news, to give you the most accurate and comprehensive picture possible of how your brand is being rated. Gauge how influencers across different locations are interacting with your brand and what kind of word of mouth is being generated. Then segment influencers according to type and create the perfect mix of influencers for your brand and models.
Gain a deeper understanding of your audience
SemanticForce gives you instant access to ratings and reviews from 100s of sources including social media and motor enthusiast sites and forums across the globe. This gives you an accurate picture of how your brand is performing and being received.
Leverage data driven insights to fine tune your sales strategy
Discover what people are saying about your brand and use the data collected from social media to help you create informed guidelines for your sales team. Receive quarterly snapshots of the top 50 questions asked and use the insights to allocate resources to those issues and features that are generating the most traffic.
Get complete real time coverage of media sources
SemanticForce gathers together e-news articles and review sites specializing in your market (for example, Automobile and AutoExpress), allowing you to keep track of your PR performance in real time. Not only that, with the platform providing reach and virality monitoring, including a proprietary virality visualisation, you are able to see which articles and sources are driving the most coverage for your brand or model.
Benchmarking and source analysis
Get a clear and detailed picture of your PR footprint within your niche and the sector as a whole with data driven insights on your share of voice, media value reporting, and sentiment comparison. Plus you can analyse which sources are most and least impactful for you and your competitors.

Marketing, PR & sales

  • Exploit the full potential of influencers with deep social listening

    Discover exactly where the reviews that are gaining the most traction are coming from using SematicForce's powerful deep listening platform. SematicForce tracks everything from social networks, blogs and forums, messengers, dealership sites, and the news, to give you the most accurate and comprehensive picture possible of how your brand is being rated. Gauge how influencers across different locations are interacting with your brand and what kind of word of mouth is being generated. Then segment influencers according to type and create the perfect mix of influencers for your brand and models.

  • Gain a deeper understanding of your audience

    SemanticForce gives you instant access to ratings and reviews from 100s of sources including social media and motor enthusiast sites and forums across the globe. This gives you an accurate picture of how your brand is performing and being received.

  • Leverage data driven insights to fine tune your sales strategy

    Discover what people are saying about your brand and use the data collected from social media to help you create informed guidelines for your sales team. Receive quarterly snapshots of the top 50 questions asked and use the insights to allocate resources to those issues and features that are generating the most traffic.

  • Get complete real time coverage of media sources

    SemanticForce gathers together e-news articles and review sites specializing in your market (for example, Automobile and AutoExpress), allowing you to keep track of your PR performance in real time. Not only that, with the platform providing reach and virality monitoring, including a proprietary virality visualisation, you are able to see which articles and sources are driving the most coverage for your brand or model.

  • Benchmarking and source analysis

    Get a clear and detailed picture of your PR footprint within your niche and the sector as a whole with data driven insights on your share of voice, media value reporting, and sentiment comparison. Plus you can analyse which sources are most and least impactful for you and your competitors.

REQUEST A FREE TRIAL
Omnichannel Customer Care
Engage directly with your entire audience from one window
The SemanticForce Omnichannel HelpDesk not only aggregates customer support questions, comments and tickets from a huge range of sources, it also allows your team to respond to them instantly from a single dashboard as soon as they appear.
Advanced filtering enables informed triage decisions
Know precisely which comments to prioritise, and even whether to engage or not, thanks to powerful deep listening analytics that automatically filter out feedback that is not relevant. This enables you to better manage and optimise your customer support resources.
A holistic view of customers feedback
SemanticForce enables you to provide excellent customer support and engagement well beyond your own site. Track feedback on social media, review sites and more, and jump straight into the conversation where your customers are.

Omnichannel Customer Care

  • Engage directly with your entire audience from one window

    The SemanticForce Omnichannel HelpDesk not only aggregates customer support questions, comments and tickets from a huge range of sources, it also allows your team to respond to them instantly from a single dashboard as soon as they appear.

  • Advanced filtering enables informed triage decisions

    Know precisely which comments to prioritise, and even whether to engage or not, thanks to powerful deep listening analytics that automatically filter out feedback that is not relevant. This enables you to better manage and optimise your customer support resources.

  • A holistic view of customers feedback

    SemanticForce enables you to provide excellent customer support and engagement well beyond your own site. Track feedback on social media, review sites and more, and jump straight into the conversation where your customers are.

Threats and alerts
Real time dashboard tracking technical issues
Easily configure SemanticForce to track real time technical issues as they develop. Then customise alerts so you are instantly updated on developments in the technical areas that matter to you, or if there is a spike in volume.
Keep your brand safe against ratings attacks and fake domains
SemanticForce identifies and instantly flags suspicious ratings activity that suggests review bombing. It also tracks and alerts you to any fake domains and social media accounts that are related to your brand and could be used to defraud your customers.

Threats and alerts

  • Real time dashboard tracking technical issues

    Easily configure SemanticForce to track real time technical issues as they develop. Then customise alerts so you are instantly updated on developments in the technical areas that matter to you, or if there is a spike in volume.

  • Keep your brand safe against ratings attacks and fake domains

    SemanticForce identifies and instantly flags suspicious ratings activity that suggests review bombing. It also tracks and alerts you to any fake domains and social media accounts that are related to your brand and could be used to defraud your customers.

REQUEST A FREE TRIAL
SEE SEMANTICFORCE IN ACTION
Schedule a live demo to learn more about how SemanticForce media and e-commerce intelligence can deliver value and success to your organization.
OUR EXPERTS WILL:
Discuss your use cases and business needs
Give a hands-on demonstration of SemanticForce
Show how deep consumer insights can improve your existing goals
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