We had quite a lot of requirements for the system and its configuration from the beginning of use. This is not only monitoring (listening) social media, forums and various mass media, but also connecting a lot of internet sites and online stores, where we supported customers and were tracked customers reviews and comments manually. It seemed that compile all this in one place would be difficult and impossible. But for a fairly short period of setup and testing, we achieved excellent results.

Before starting work with SemanticForce, I conducted a deep comparative analysis among companies analyzing reviews and mentions on social networks. SemanticForce has become a leader in the quantity and quality of the data collected, and in the convenience of the service. In the process, I was surprised by the support from the staff of SemanticForce, they quickly helped to set up the system and answered any questions. Honestly, I didn`t expect such a speed.

First of all, we were looking for a solution that would allow us to monitor (listen) whole internet in one system. We were interested in everything: forums, blogs, mass media, etc. We chose a monitoring platform from three or four alternative options, but the service package of competitors SemanticForce were cut in some places.